Feedback Form
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Customer Details
Customer Name:*
Telephone No:
Date of Birth: *
Delivery Date:
Billing Date: *
Sales Person:*
Model:
Mobile No:*
Wedding Anniversary Date:
Invoice No:
Chasis No:*
Email Address:*
Brief Enquiry
Q 1. Initiating the sales experience
1.1 Amount of time you waited to be greeted at the dealership
/ 10
1.2 Salesperson's explanation of features,advantages & benefites of vehicle
/ 10
1.3 Salesperson's attention focused on your prior to purchase decision
/ 10
1.4 Demonstration of vehicle(static and test drive)
/ 10
1.5 Thoroughness of follow up enquiries/request prior to purchase decision
/ 10
Q 2. Dealership facility
2.1 Convenience of location accessibility,parking facilities etc.
/ 10
2.2 Dealer neighbourhood/surrounding area(safe,clean etc.)
/ 10
2.3 Exterior layout of showroom inviting and friendly
/ 10
2.4 Display of product information (e.g. price, product, color panel stand)
/ 10
2.5 Selection of display vehicle(wide selection of colors, options etc.)
/ 10
2.6 Ease of looking at vehicles in showroom(vehicles parked for easy access,well organised etc.)
/ 10
2.7 Comfort of the area of office where you & your salesperson completed the sales transaction
/ 10
2.8. Convenience of operation hours
/ 10
Q 3. Your deal
3.1. Wide range of payment options(including financing options)
/ 10
3.2. Ease of understanding the negotiation (transparency of deal)
/ 10
3.3. How quickly you negotiated the deal
/ 10
3.4. Degree of influence you had on the negotiation process
/ 10
3.5. Price paid relative to expectations
/ 10
Q 4.a. Working with your salesperson
4 a.1. Salesperson's knowledge about the vehicles
/ 10
4 a.2. Courtesy and friendliness
/ 10
4 a.3. Fulfillment of commitments
/ 10
4 a.4. Sufficient time allowed before deciding
/ 10
4 a.5. Appropriateness of sales pressure
/ 10
Q 4.b. Were you offered a test drive
4 b.1. Yes, I was offered a test drive
4 b.2. No, as I did not want/need test drive
4 b.3. No, I couldn't as a test-drive vehicle was not available
4 b.4. No , I was not offered a test drive
Q 5.a. Purchase paperwork process
5 a.1. Ease of completing purchase documents
/ 10
5 a.2. How quickly you completed purchase-paperwork process(including any time you waited to begin paperwork process)
/ 10
5 a.3. Clearly explained all purchase documents
/ 10
5 a.4. Ability to provide complete answers to your purchase paperwork related questions
/ 10
Q 5.b. Finance Process
5 b.1. Ease of provinding required documents for financing your vehicle
/ 10
5 b.2. How quickly you completed the finance process(including the time for approval of the loan)
/ 10
5 b.3. Consideration and respect in dealing with confidential personal documents
/ 10
5 b.4. Clearly explained all finance - related documents
/ 10
5 b.5. Finance person's ability to provide complete answer to your finance related questions
/ 10
Q 6. Delivery Timing
6.1. Duration of time needed to deliver you vehicle
/ 10
6.2. Ability to delivery at the requested time (special dates, auspicious time etc.)
/ 10
6.3. Ability to delivery vehicle at the promised time
/ 10
Q 7. Delivery Process
7.1. Condition/Cleanliness of your vehicle(clean, free from dings,scratches etc.)
/ 10
7.2. Attention focused on your(not other customers) during delivery
/ 10
7.3. Enthusiasm of the staff in making the delivery process enjoyable
/ 10
7.4. Duration of time required to complete delivery process(going over features, Owener's manual etc.)
/ 10
7.5. Thoroughness of explanation(e.g. Owner's Manual features etc.)
/ 10
7.6. Ability to answer your questions during the delivery process
/ 10
Q 8. Upon delivery of your new vehicle, which of the activities listed below took place?
8.1. Were you introduced to someone in the service department?
8.2 Were you contacted after delivery to ensure everything was satisfactory?
8.3 Were you personally thanked for your vehicle purchase/lease?
8.4 Was the new vehicle provided with reasonable amount of fuel?
8.5 Was the delivery of the vehicle made with some kind of ceremony?
8.6 Did the salesperson who showed the car to you, also deliver car to you?
8.7 Based on the overall experience with us, would recommend our dealership to your relatives or friends?
8.8 Was your vehicle delivered at a time convenient to you ?
8.9 Was your vehicle delivered with all features promised at the time of sales?
Q 9. Please share your overall buying experience
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Contact Us
Showroom +91 (129) 425-2525

Workshop +91 (129) 429-2929

TCS AutoWorld
TCS AUTOWORLD
Showroom:
Saluja Complex
Neelam Chowk, N.I.T.
(Adjoining Neelam Flyover)
Faridabad-121001
Haryana
Workshop:
TCS AutoWorld,
Sector-6, Plot No-1A
Faridabad-121001
Haryana